Frequently asked questions

How long after I order my items will they be shipped?

Your order will be shipped 7-10 business days after you purchase. Everything is handmade to order and a lot of time and care go into each item we create.

 

Will I get a tracking number?

Yes, tracking information will be emailed to you.

 

How do I rush my order?

We are not accepting any rush orders of any kind at this time. All orders will ship within the standard 7-10 business days.

 

How do I make a change after I order?

We DO NOT accept changes once your order has been placed. We cannot be held liable for any mistakes made, so please be sure to look over your order and double check to ensure everything is correct BEFORE placing your order. Also please be sure to CHECK YOUR SHIPPING ADDRESS as we will not be held liable for any lost packages or the cost of any packages to resend orders returned to us due to incorrect addresses. 

 

I have not received my package, what do I do?

We are not responsible for lost packages of any kind, domestic or international. If you would like to purchase insurance on your items please contact us before placing your order and we will add it onto your shipping cost. You must also contact the Post Office with your tracking number to file a claim if you have not received your package.

 

What size should I order for my child?

Our sizes run true to size. If you know your baby is a bit larger or smaller than average order accordingly. 

 

Do you take custom orders?

The only custom orders we are taking is for items and fabrics already listed on our website. If you need some length added or taken off we can do that! If you need some adjustments to the waist we can do that! Please contact us with questions regarding a custom order for you!

 

Wholesale Orders?

If you are interested in placing a wholesale order please email us for consideration. 

 

Giveaways/Photography/Blog Reviews?

Yes we love them all! If you are interested in working with us please contact us at inspiredbytess@gmail.com.

 

How should I wash and care for my items:

All Items purchased should be machine washed on gentle in cool water with mild detergent. To insure no shrinking hang to dry.